"It is your civic responsibility to pay your taxes; every government relies on tax revenue to develop its country. The Nigerian Government is a listening government and has created the Office of the Tax Ombud to resolve, amicably and fairly, any dispute or concern arising from the administration of tax and revenue processes."
Dr. John C. Nwabueze
Tax Ombud / Chief Executive
Office of the Tax Ombud
OFFICE OF THE TAX OMBUD
Federal Republic of Nigeria
The Office of the Tax Ombud of the Federal Republic of Nigeria serves as an independent mediator, dedicated to resolving tax disputes with transparency, speed, and impartiality, fostering a climate of trust between taxpayers and the government.
When to Complain
and What to Expect
Before approaching the Office of the Tax Ombud, complainants are required to exhaust the internal complaint resolution mechanisms provided by the relevant tax or revenue authority.
If you are not satisfied with how your complaint has been handled, you may escalate the matter to the Office of the Tax Ombud. If your complaint falls within our mandate, it will be accepted, investigated by case officers, and relevant authorities may be engaged where necessary. Appropriate recommendation or resolution will be made at the end of the process.
Tax news & information
Stakeholders Unite to Promote Taxpayer Rights in North-West
PRESS RELEASEDate: September 29, 2026 Stakeholders Unite to Promote Taxpayer Rights in North-West The Office of the Tax Ombud, in collaboration with key stakeholders from the public and private sectors across the North-West geopolitical zone,…
Governor Zulum pledges office, land for Tax Ombud’s North-East headquarters – Businessday NG
Governor Zulum pledges office, land for Tax Ombud's North-East headquarters - Businessday NG https://share.google/odEnN3AXKoPYxTc2C
Zulum backs Tax Ombud regional office in Maiduguri
Zulum backs Tax Ombud regional office in Maiduguri ByPhilip Shimnom Clement Borno State Governor, Professor Babagana Zulum, has stated that his administration will support the establishment of a regional office of the Office of the…
Traditional Rulers Back Tax Ombud’s Push for Voluntary Compliance, Taxpayer Rights
Traditional Rulers Back Tax Ombud’s Push for Voluntary Compliance, Taxpayer Rights Traditional rulers in Nigeria have pledged to support federal efforts to promote taxpayer rights awareness and voluntary compliance, as the government moves to build…
Governor Zulum Pledges Office, Land for Tax Ombud’s North-East Headquarters
PRESS RELEASESeptember 14, 2026 Governor Zulum Pledges Office, Land for Tax Ombud's North-East Headquarters Borno State has been designated as the North-East Zonal Headquarters of the Office of the Tax Ombud as part of the…
Stakeholders back Tax Ombud’s drive to deepen trust in tax administration
Stakeholders back Tax Ombud’s drive to deepen trust in tax administration The Office of the Tax Ombud has reaffirmed its commitment to promoting fairness, transparency and accountability in Nigeria’s tax and revenue administration, as key…
Staff of the office of the Tax Ombud along side the kaduna State Internal Revenue Service staff shortly After the North-west Zonal Roadshow in Kaduna
Staff of the office of the Tax Ombud along side the kaduna State Internal Revenue Service staff shortly After the North-west Zonal Roadshow in Kaduna
Dr. John Nwabueze Tax Ombud/Chief Executive and Acting Chairman Kaduna State Internal Revenue Service Dr. Muhammad Lawal During the recent North-west zonal Stakeholder Engagement in Kaduna
Dr. John Nwabueze Tax Ombud/Chief Executive and Acting Chairman Kaduna State Internal Revenue Service Dr. Muhammad Lawal During the recent North-west zonal Stakeholder Engagement in Kaduna
The Office of the Tax Ombud successfully conducted a roadshow in Kaduna today, Monday, 28 September 2026, as part of a two-day North-West Zonal Stakeholder Engagement, which will conclude tomorrow, Tuesday, 29 September 2026, with a public sensitization session and a high-level panel discussion. We extend our appreciation to the Kaduna State Internal Revenue Service, the Police, the Federal Road Safety Corps, the NYSC, and our various partners for their invaluable support.
The Office of the Tax Ombud successfully conducted a roadshow in Kaduna today, Monday, 28 September 2026, as part of a two-day North-West Zonal Stakeholder Engagement, which will conclude tomorrow, Tuesday, 29 September 2026, with a public sensitization session and a high-level panel discussion. We extend our appreciation to the Kaduna State Internal Revenue Service, the Police, the Federal Road Safety Corps, the NYSC, and our various partners for their invaluable support.
Tax Ombud/Chief Executive of the Office of the Tax Ombud, Dr. John Nwabueze, and representative of Kaduna State Governor and Commissioner of Finance, Ibrahim Tanko Mohammed, and other participants during the North-West Zonal Stakeholder Engagement in Kaduna on Tuesday, 29th September, 2026
Tax Ombud/Chief Executive of the Office of the Tax Ombud, Dr. John Nwabueze, and representative of Kaduna State Governor and Commissioner of Finance, Ibrahim Tanko Mohammed, and other participants during the North-West Zonal Stakeholder Engagement in Kaduna on Tuesday, 29th September, 2026
His Excellency, Professor Babagana Umara Zulum, CON, mni, Executive Governor of Borno State, and Dr. John Nwabueze, Tax Ombud/Chief Executive, the Office of the Tax Ombud
His Excellency, Professor Babagana Umara Zulum, CON, mni, Executive Governor of Borno State, and Dr. John Nwabueze, Tax Ombud/Chief Executive, the Office of the Tax Ombud
Stakeholders
- Taxpayers (Individuals & Corporate Entities)
- Federal Ministry of Finance
- JRB - Joint Revenue Board
- NRS - Nigeria Revenue Service
- State Internal Revenue Services (including FCT-IRS)
- TAT - Tax Appeal Tribunal
"The Office of the Tax Ombud is not only a dispute resolution body but also a strategic instrument for enhancing taxpayers' confidence and strengthening the social contract between the government and its citizens."
Dr. John C. Nwabueze
Tax Ombud / Chief Executive
Office of the Tax Ombud
When to Complain And
What to Expect
Before approaching the Office of the Tax Ombud, complainants are required to exhaust the internal complaint resolution mechanisms provided by the relevant tax or revenue authority.
If you are not satisfied with how your complaint has been handled, you may escalate the matter to the Office of the Tax Ombud. If your complaint falls within our mandate, it will be accepted, investigated by case officers, and relevant authorities may be engaged where necessary. Appropriate recommendation or resolution will be made at the end of the process.
How to Lodge a Complaint
The Resolution Process begins once a complaint is successfully submitted to the Office of the Tax Ombud and confirmed as eligible. The complaint is reviewed, investigated by case officers, and relevant authorities may be engaged where necessary.
1. Submission
Submit your form and receive a tracking ID immediately.
2. Investigation
Our team reviews evidence and queries the tax authority.
3. Ruling
A formal recommendation is issued for resolution.
