"It is your civic responsibility to pay your taxes; every government relies on tax revenue to develop its country. The Nigerian Government is a listening government and has created the Office of the Tax Ombud to resolve, amicably and fairly, any dispute or concern arising from the administration of tax and revenue processes."
Dr. John C. Nwabueze
Tax Ombud / Chief Executive
Office of the Tax Ombud
OFFICE OF THE TAX OMBUD
Federal Republic of Nigeria
The Office of the Tax Ombud of the Federal Republic of Nigeria serves as an independent mediator, dedicated to resolving tax disputes with transparency, speed, and impartiality, fostering a climate of trust between taxpayers and the government.
When to Complain
and What to Expect
Before approaching the Office of the Tax Ombud, complainants are required to exhaust the internal complaint resolution mechanisms provided by the relevant tax or revenue authority.
If you are not satisfied with how your complaint has been handled, you may escalate the matter to the Office of the Tax Ombud. If your complaint falls within our mandate, it will be accepted, investigated by case officers, and relevant authorities may be engaged where necessary. Appropriate recommendation or resolution will be made at the end of the process.
Tax news & information
From Ogbueshi to National Service, Asagba Celebrates Tax Ombud
to fairness, accountability, transparency, and efficiency in tax administration. According to him, the reception was more than a celebration; it was a charge from the Asagba and the people of Asaba to continue serving with…
Enugu to Host South-East Zonal Headquarters of the Office of the Tax Ombud
Enugu State has been designated as the South-East Zonal Headquarters of the Office of the Tax Ombud, a development expected to enhance taxpayer support services and contribute to improving the tax-to-GDP ratio of both the…
Tax Ombud, Finance Correspondents Parley to Deepen Taxpayer Rights Awareness
As part of ongoing efforts to strengthen public awareness of Nigeria’s tax reforms and promote taxpayer education, the Tax Ombud/Chief Executive of the Office of the Tax Ombud, Dr. John Nwabueze, on June 9, 2026,…
Tax Ombud Vows Quality Service as Asagba Honours President Tinubu’s Appointees
The Tax Ombud/Chief Executive of the Office of the Tax Ombud, Dr. John Nwabueze, has reaffirmed his commitment to increasing Nigeria’s tax-to-GDP ratio by protecting taxpayers’ rights, promoting accountability, and advancing fairness in the tax…
Tax Ombud To Partner with Information Ministry on Taxpayer Education
The Office of the Tax Ombud has called for a strategic partnership with the Federal Ministry of Information and National Orientation to strengthen public awareness, taxpayer education, and civic understanding of the Office’s mandate in…
Tax Ombud Launches Website, Call Centre, and Case Management Portal to Enhance Taxpayer Services
The Office of the Tax Ombud has launched a new digital Call Centre Portal and an integrated Case Management System aimed at improving taxpayer engagement and accelerating the resolution of complaints. The initiative forms part…
Tax Ombud, Finance Correspondents Parley to Deepen Taxpayer Rights Awareness – June 10, 2026
Tax Ombud/Chief Executive, Dr. John Nwabueze, addressing members of the Finance Correspondents Association of Nigeria (FICAN), during a breakfast meeting organised by the Office of the Tax Ombud in Abuja on Tuesday, June 9, 2026.
Investiture/Swearing Ceremony at the ICAN House Lagos on Tuesday, June 2, 2026
L – R: Tax Ombud/Chief Executive, Dr. John Nwabueze, and 62nd President and Chairman of Council of the Institute of Chartered Accountants of Nigeria (ICAN), Queensley Sofuratu Seghosime, during her Investiture/Swearing Ceremony at the ICAN House Lagos on Tuesday, June 2, 2026.
Official unveiling of website and launch of call centre and case management portal of the Office of the Tax Ombud on May 18, 2026
L – R: Senator Domingo Obende, Head of the Civil Service of the Federation, Mrs. Didi Esther Walson-Jack, Minister of Information and National Orientation, Mohammed Idris, Tax Ombud/Chief Executive, Office of the Tax Ombud, Dr. John Nwabueze, Minister of Finance and Coordinating Minister of the Economy, Taiwo Oyedele, and Executive Secretary of the Joint Revenue Board, Mr. Olusegun Adesokan, during the official unveiling of website and launch of call centre and case management portal of the Office of the Tax Ombud on May 18, 2026
High-level knowledge sharing engagement in Pretoria on Thursday, May 7, 2026
L-R: The Chief Executive, South Africa’s Office of the Tax Ombud, Mmamelao Moira Malakalaka, Tax Ombud/Chief Executive, Nigeria’s Office of the Tax Ombud, Dr. John Nwabueze, and Caroline Mutayabarwa of African Tax Administration Forum (ATAF), during a high-level knowledge sharing engagement in Pretoria on Thursday, May 7, 2026
knowledge-sharing engagement in Pretoria, South Africa on Tuesday, May 5, 2026
L-R: Tax Ombud/Chief Executive, Office of the Tax Ombud Nigeria, Dr. John Nwabueze, and Dr. Radzilani from SARS, at the ongoing knowledge-sharing engagement in Pretoria, South Africa on Tuesday, May 5, 2026. Photo credit: Office of the Tax Ombud, South Africa.
Stakeholders
- Taxpayers (Individuals & Corporate Entities)
- Federal Ministry of Finance
- JRB - Joint Revenue Board
- NRS - Nigeria Revenue Service
- State Internal Revenue Services (including FCT-IRS)
- TAT - Tax Appeal Tribunal
"The Office of the Tax Ombud is not only a dispute resolution body but also a strategic instrument for enhancing taxpayers' confidence and strengthening the social contract between the government and its citizens."
Dr. John C. Nwabueze
Tax Ombud / Chief Executive
Office of the Tax Ombud
When to Complain And
What to Expect
Before approaching the Office of the Tax Ombud, complainants are required to exhaust the internal complaint resolution mechanisms provided by the relevant tax or revenue authority.
If you are not satisfied with how your complaint has been handled, you may escalate the matter to the Office of the Tax Ombud. If your complaint falls within our mandate, it will be accepted, investigated by case officers, and relevant authorities may be engaged where necessary. Appropriate recommendation or resolution will be made at the end of the process.
How to Lodge a Complaint
The Resolution Process begins once a complaint is successfully submitted to the Office of the Tax Ombud and confirmed as eligible. The complaint is reviewed, investigated by case officers, and relevant authorities may be engaged where necessary.
1. Submission
Submit your form and receive a tracking ID immediately.
2. Investigation
Our team reviews evidence and queries the tax authority.
3. Ruling
A formal recommendation is issued for resolution.
